Conflict Resolution in the Workplace (Advanced) - Wednesday, October 27th, 2020
Date: Wednesday, October 27th, 2020 from 9am-12pm and 1pm-4pm (Full Day)
Why should I attend this course?
Conflict in the workplace is inevitable, but, if handled correctly, conflict can be an opportunity for people to create a better and more open way of communication and better understanding of each other and the needs of the organization. Take this course to gain the knowledge, skills and confidence to handle your next workplace conflict to a better result.
This course should be mandatory for all employees and management as it helps train people to manage conflict and teaching managers how to respond and handle conflict with the aim of de-escalation and resolution.
Participants in this workshop will complete all components of the introductory lesson plus practice their new skills through a set of role plays based entirely on scenarios provided by participants making is as applicable to their work environments as possible. Participants will be coached on their new skills and their abilities at navigating conflict:
- look at an overview of the nature of conflict
- gain a new perspective on the role conflict can play in the workplace
- examine and discuss common causes of workplace conflict
- debrief common examples of workplace conflict
- understand communication pitfalls
- understand the importance of active listening
- learn techniques for de-escalating conflict and dealing with difficult people
- case scenarios and role play to demonstrate the new skills acquired in the workshop
- learn how to handle on-going conflict
This workshop utilizes case scenario examination, skills instruction, role-play and discussion to examine the causes and implications of the poor handling of conflict in the workplace. Participants will receive instruction on and practice new skills to help navigate and mitigate conflict when it inevitably occurs. In addition, participants will be challenged about their perspective on conflict and learn to embrace difficult conversations as a caveat to better communications.